HeyFling legal

Terms of Service

The rules for using HeyFling, who can use it, how calls, Coins, and payments work, what we expect from everyone, and how we handle problems.

Last updated: September 28, 2026 · Applies to the HeyFling website and apps

Plain-language summary: be 18+, be respectful, keep calls and payments on HeyFling, and spend Coins only for the minutes you use. The full terms below are what apply.

01 About these terms

These Terms of Service (“Terms”) are a binding agreement between you and Velnor Tech Labs LLP, a limited liability partnership registered in India with its office at 80 Ankit Heights, Indore, Madhya Pradesh 452010, India (“HeyFling”, “we”, “us”). They govern your use of the HeyFling website, mobile apps, and related services (together, the “Service”).

By creating an account, starting a call, recharging Coins, or otherwise using the Service, you accept these Terms, our Privacy Policy, our Community Guidelines, and our Refund & Cancellation Policy. If you join as an Executive, the Executive Terms also apply. If you do not agree, please do not use the Service.

In these Terms, a “Client” is a person who uses HeyFling to discover and talk with others, and an “Executive” is a person approved by HeyFling to offer their time for audio or video conversations.

02 What HeyFling is, and is not

HeyFling is a technology platform that helps adults find people to talk with for friendly conversation, companionship, and everyday perspective, in their preferred language. HeyFling provides the technology for discovery, live calling, Coins and payments, reviews, and safety tools. Conversations take place between users.

HeyFling is not a dating, matchmaking, or escort service, and sexual or romantic solicitation is not permitted.
HeyFling is not an emergency, medical, mental-health, legal, or financial advisory service. Executives are not licensed professionals unless we expressly say so, and nothing said on a call is professional advice.
If you or someone else is in danger or in crisis, contact local emergency services (112 in India) immediately.

03 Eligibility

You must be at least 18 years old and legally able to enter into a contract under the Indian Contract Act, 1872 to use the Service. By using HeyFling you confirm that you meet these requirements and that you have not previously been removed from the Service.

The Service is not directed at children. We will close any account we reasonably believe belongs to someone under 18.

04 Your account

You sign in with a mobile number verified by one-time password (OTP). You agree to:

provide accurate information and keep it up to date;
keep your device, OTPs, and login secure, and never share them with anyone, HeyFling staff will never ask for your OTP;
use only one personal account, and not create an account for anyone else or impersonate any person;
tell us promptly at [email protected] if you suspect unauthorised use of your account.

You are responsible for activity on your account unless it results from our failure to take reasonable security measures. We may ask you to verify your identity to protect you, other users, or the Service.

05 Acceptable use

You agree to use HeyFling lawfully and respectfully and to follow our Community Guidelines. In line with Rule 3(1)(b) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, you must not host, display, share, or transmit any content or conduct that:

is obscene, pornographic, sexually explicit, paedophilic, or invasive of another person’s privacy, including bodily privacy;
harasses, threatens, bullies, defames, or insults any person, or is hateful or discriminatory on the basis of religion, caste, gender, sexual orientation, disability, or ethnicity;
is harmful to children, or sexualises or exploits minors in any way;
involves fraud, scams, impersonation, or misleading claims about your identity, qualifications, or intentions;
promotes gambling, money laundering, illegal goods or services, violence, or self-harm;
infringes intellectual property or other rights of any person;
contains malware, or attempts to hack, scrape, reverse engineer, overload, or bypass the security, payment, or safety features of the Service;
threatens the unity, integrity, defence, security, or sovereignty of India, public order, or friendly relations with foreign states;
violates any law in force in India.

You also must not record, screenshot, or share any call or conversation without the other person’s clear consent, ask for or share personal contact details to move the relationship off HeyFling, or request or make payments outside the Service.

Zero tolerance for child sexual abuse and exploitation (CSAE). Any content or conduct that sexualises, grooms, or exploits a minor results in immediate and permanent removal, preservation of relevant records, and reporting to the National Cyber Crime Reporting Portal and other authorities as required by law.

06 Coins, pricing, and payments

Browsing HeyFling is free. Paid features use HeyFling Coins (“Coins”), which you buy by recharging your account. Coins are used to pay for call time at the per-minute rate shown on an Executive’s profile before you start, and to send optional gifts to Executives. You are charged only for the minutes actually connected, measured by our systems.

Recharge packs, their price in Indian Rupees (INR), and the number of Coins you receive are shown before you pay. Prices include applicable Goods and Services Tax (GST) unless stated otherwise.
Payments are processed by authorised payment gateways (such as Razorpay and Cashfree) or by Google Play / Apple App Store billing where those stores require it. HeyFling does not see or store your full card number, CVV, UPI PIN, or net-banking credentials.
Coins are a licence to use HeyFling features. They have no cash value, cannot be transferred to another account or exchanged for money, do not earn interest, and can be used only on HeyFling. Any validity period is shown when you buy them.
Gifts are voluntary. A gift is final once sent, except where it was unauthorised or linked to fraud.
Promotional or bonus Coins are subject to the terms shown with the offer, may expire, and are used after purchased Coins unless stated otherwise.
We may change recharge packs and per-minute rates prospectively; changes never apply to a call already in progress or to Coins you have already bought.

If you believe you were charged incorrectly, contact us within 7 days at [email protected] with the date, amount, and transaction reference.

07 Cancellations and refunds

Refunds are handled under our Refund & Cancellation Policy, which forms part of these Terms. In summary: a recharge can be refunded if you request it within 7 days and none of its Coins have been used; you can end a call at any time and pay only for connected minutes; failed or duplicate payments are reversed; and Coins lost to a verified technical failure or a verified breach by an Executive are returned to your balance.

08 Executives

Executives are independent users who offer their time through HeyFling. They are not employees, agents, or representatives of HeyFling. Executive profiles are reviewed before they go live, and Executives must complete KYC verification before their first payout. Executives must represent themselves honestly, respect Client boundaries, and follow the Executive Terms.

We review Executive profiles before they appear in search, but we do not guarantee the conduct of any user or the outcome of any conversation. Please use the Service with ordinary care and report concerns promptly.

09 Your content and reviews

You keep ownership of the content you submit, such as profile text, photos, messages, ratings, and reviews. You grant HeyFling a non-exclusive, royalty-free, worldwide licence to host, display, and process that content only as needed to operate, improve, secure, and promote the Service. This licence ends when your content is deleted, except where we must keep it for legal, safety, or dispute purposes.

Reviews must reflect genuine experiences. We may remove content that breaks these Terms or the law.

10 Moderation, reporting, and enforcement

You can block or report any user from a profile or conversation, or through our safety report form. We review reports in context and may, where reasonably necessary, remove content, issue warnings, limit features, withhold or reverse charges and earnings linked to a violation, suspend, or permanently terminate accounts.

Where required by law, we act on unlawful content within the timelines set by the IT Rules, 2021, including removing non-consensual intimate imagery within 24 hours of a complaint, and we cooperate with lawful requests from Indian authorities.

Moderation decisions depend on the information available. We cannot guarantee that every harmful act will be detected or prevented.

11 Intellectual property

The Service, including the HeyFling name, logo, software, design, and original content, belongs to Velnor Tech Labs LLP or its licensors and is protected by law. We grant you a limited, personal, non-transferable, revocable licence to use the apps and website for their intended purpose. You may not copy, modify, sell, or create derivative works from the Service without our written permission.

To report an intellectual property concern, write to [email protected] with details of the work and the content you believe infringes it.

12 Third-party services

The Service relies on third parties such as app stores, payment gateways, cloud hosting, calling infrastructure, and SMS providers. Their services are governed by their own terms. We are not responsible for outages or acts of third parties that are outside our reasonable control, but we will help you resolve payment issues connected to your HeyFling account.

13 Disclaimers

We work hard to keep HeyFling reliable and safe, but the Service is provided on an “as is” and “as available” basis. To the extent permitted by law, we do not guarantee uninterrupted availability, call quality over every network, the accuracy of information users share, or any particular result from a conversation. Views expressed in conversations belong to the participants, not HeyFling.

14 Limitation of liability

Nothing in these Terms limits liability that cannot be limited under Indian law, including under the Consumer Protection Act, 2019. Subject to that:

HeyFling is not liable for indirect, incidental, special, or consequential losses, or for loss of profits, data, or goodwill;
HeyFling is not liable for the acts, statements, or omissions of any user, on or off the Service;
our total liability for any claim relating to the Service is limited to the amount you paid to HeyFling in the three months before the event giving rise to the claim.

15 Indemnity

You agree to indemnify HeyFling, its partners, and staff against claims, losses, and reasonable legal costs arising from your breach of these Terms, your misuse of the Service, or your violation of any law or third-party right.

16 Account closure and termination

You may stop using HeyFling at any time and delete your account from the app’s settings, or by writing to [email protected] from your registered details. Deletion is explained in our Privacy Policy.

We may suspend or terminate your access if you breach these Terms, if required by law, or to protect users or the Service. Where reasonable, we will tell you why and how to appeal. Sections that by their nature should survive termination, including payments owed, content licences needed for legal purposes, disclaimers, liability, and dispute terms, continue to apply.

17 Changes to the Service or these Terms

We may update the Service and these Terms from time to time. If a change materially affects your rights, we will notify you in the app, by SMS, or by email before it takes effect. Continuing to use HeyFling after the effective date means you accept the updated Terms.

18 Governing law and disputes

These Terms are governed by the laws of India. We encourage you to contact us first so we can try to resolve any concern informally within 30 days. Subject to your rights as a consumer to approach a Consumer Disputes Redressal Commission, the courts at Indore, Madhya Pradesh have exclusive jurisdiction over disputes arising from these Terms or the Service.

19 Grievance redressal

In accordance with the Information Technology Act, 2000, the IT Rules, 2021, and the Consumer Protection (E-Commerce) Rules, 2020, you can raise a complaint about content, conduct, payments, or your personal data with our Grievance Officers:

Grievance Officers: Rahul Singh, Amogh Gopi, and Agin
Velnor Tech Labs LLP, 80 Ankit Heights, Indore, Madhya Pradesh 452010, India
Email: [email protected]
We acknowledge complaints within 24 hours and aim to resolve them within 15 days.

For urgent safety issues, use in-app reporting or write to [email protected].

20 Contact

Questions about these Terms? Write to [email protected] or use our contact form. Registered office: Velnor Tech Labs LLP, 80 Ankit Heights, Indore, Madhya Pradesh 452010, India.