Community guidelines

A community built for conversations people can feel good about.

These guidelines explain the behavior HeyFling expects from clients and executives, what is not allowed, and how reports and enforcement work.

The guidelines apply to profiles, messages, calls, gifts, reviews, support interactions, and any other use of HeyFling.

Illustration of three people connected in a circle with a check mark

Respectful behavior

The standard is simple: consent, honesty, and care.

Every person should be able to set boundaries, end a conversation, and participate without being demeaned or pressured.

Lead with respect

Speak with care, listen without pressure, and treat identity, language, and lived experience with dignity.

Ask, don’t assume

Get consent before sensitive topics, advice, recording, screenshots, or sharing anything from a conversation.

Be honest and clear

Represent yourself accurately, set expectations up front, and respect the purpose of the call.

Prohibited conduct

What does not belong on HeyFling.

The examples below are not exhaustive. Context, severity, intent, and patterns of behavior may all inform review. Illegal content, promotion of self-harm, gambling, drugs, or weapons is never allowed.

Harassment and threats

Bullying, intimidation, repeated unwanted contact, stalking, blackmail, or threats of harm.

Hate and discrimination

Attacks or demeaning conduct based on religion, caste, gender, sexual orientation, disability, background, or other identity.

Sexual content and misconduct

HeyFling is not a dating or adult service. No sexual or romantic solicitation, explicit content, nudity, or sexual talk for payment.

Fraud and impersonation

Scams, misleading identity or qualifications, payment manipulation, or attempts to obtain OTPs or credentials.

Privacy violations

Recording, screenshotting, publishing, doxxing, or sharing another person’s personal information without permission.

Platform abuse

Spam, automation, scraping, ban evasion, off-platform payment requests, or interference with safety controls.

Child safety standards

Zero tolerance for child sexual abuse and exploitation.

HeyFling is for adults aged 18 and over. We prohibit any content or behavior that sexualises, grooms, endangers, or exploits a minor, on or off the platform, including child sexual abuse material (CSAM), sexual conversation with or about minors, and attempts to contact or meet a minor.

  • Accounts involved are permanently removed and related records are preserved.
  • We report apparent CSAM and child exploitation to the National Cyber Crime Reporting Portal (cybercrime.gov.in) and cooperate with law enforcement.
  • Anyone can report a concern in the app, through our safety report form, or at [email protected], reports involving minors are reviewed first.
  • Our designated child-safety point of contact can be reached at [email protected].

Privacy boundaries

A private conversation should stay private.

Do not pressure anyone to reveal personal details. Never ask for passwords or one-time codes, and do not record, screenshot, publish, or share another person’s information without permission.

  • Keep contact and payment details protected
  • Keep conversations and payments on HeyFling
  • Never share a call outside HeyFling without consent
  • Use block and report when boundaries are ignored

Reporting and enforcement

Report clearly. We review in context.

If a conversation feels unsafe or violates these guidelines, leave the call, block the profile, and submit a report with relevant details.

Report

Choose the closest reason and describe what happened. Avoid adding unrelated private information.

Use the profile or conversation menu

Review

HeyFling may review account, profile, transaction, support, and service information relevant to the report.

Review scope depends on context

Act

Possible actions include education, warning, feature limits, suspension, or account removal.

Serious conduct may lead to immediate restriction

We do not promise a specific outcome for every report. Reports made in good faith are encouraged; knowingly false or abusive reporting may itself violate these guidelines.

Appeals

If you think an account action was mistaken.

Where an appeal is offered, use the link in the notice or contact support within 30 days. Explain what you believe was misunderstood and include relevant context. A different reviewer will assess the available information, and we aim to respond within 15 days.

Helpful appeal details

  • Account contact information
  • Date of the notice or action
  • Specific reason you believe it should change
  • Relevant context not previously available

Safety reminders

Trust your instincts and use the controls.

Leave when you need to

You never have to stay in a conversation that feels uncomfortable.

Protect account access

Never share passwords, one-time codes, or full payment credentials.

Use local emergency help

HeyFling is not an emergency service. In India, dial 112 if anyone is in immediate danger.

Help keep HeyFling thoughtful and respectful.

Review the Safety Center, or contact support if you have a concern about a profile, call, or account action.